We respect the privacy of all our members and take handling of information seriously. We are voluntarily registered under the UK Data Protection Act 1998 with the Information Commissioner's Office. Registration number: Z918442X.
We also comply with GDPR regulations from the 25th of May 2018.What Information we collect and why?
We do not collect any more information from you than what is needed for providing our service, improve our service, meet our obligations to you and meet our legal obligations under UK law.
Here is the information we collect and process, with reasons.
What Do We Use This Information For?
- Your e-mail address, name/username and password: To help you can register and login to our portal.
- Your IP address: To prevent fraud and to ensure your account safety.
- Payment details: When you qualify for getting your cashback/reward, we need to be able to pay you. Therefore, we collect payment details (Bank account/other methods) in the secure section our website.
- Transactions you make through our website: So we can track your rewards and pay you.
- Email/contact preferences (Which you choose in your profile page of our website): This is required so we can email you with service related issues and send newsletters if you consent and choose to get them.
- Contacts you make with us (Customer service tickets or emails or letters you send us): We use this data to provide you with a better service, keep track of issues and train staff.
We only use the information we collect to improve our website, our customer service and provide you with a better service. We take all necessary measures to keep your data safe and only authorised personnel can access your data. Your data is stored in a secure manner in our UK based data centres.
Your reporting of daily travel choices will be used anonymously to assess the impact and uptake of the scheme. The data will be aggregrated by area and organisation to estimate carbon saving and reduction in the number of vehicles using roads at peak periods.
Where we collect personally identifiable information, we do take extreme care collecting and processing of it. Our members' account area of our site is security encrypted (256-bit Secure Sockets Layer encryption) to high standards.
We do not use any malicious software, adware or malware on our website.
We have procedures to deal with any suspected personal data breach and will notify you and relevant regulators of any such breach.Email and Consent
We may contact you by email in the following instances.
These cookies are essential for making sure you get the cashbackfor your purchases and for us to improve our website. It is necessary for our members to accept these cookies, as they are essential for the tracking to be able to earn your cashback. By registering to our website and using it, you agree to allow cookies from our website and cookies when you click on our partner retailers. If you do not allow these cookies, some parts of our website and cashback tracking may not work properly for you.
If you want to learn more about cookies and how to manage them, you can read the BBC guide about cookies hereDo We Disclose Any Information To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website and servicing you, so long as those parties comply with all relevant EU and UK regulations. We may also release your information when we believe release is appropriate to comply with the law.Third Party Websites
We have partnered with many retailers to enable our members to earn discounts and cashback. When you click on our merchant links, you are taken to the merchant website and make your purchases with the merchant.
These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.Your Consent
The Data Protection Act 1998 gives you the right to access information held about you. In accordance with that Act, we reserve the right to charge a small fee if you ask us to provide you with this information. If you have any questions and want us to provide this to you, please contact us using the contact details below.Your rights
Under law, you have the right to request access, correction, erasure or object to your personal data being processed or stored. Please contact us if you want to request any of these.Contacting Us
You can contact us through our online Helpdesk here.Our Details
Media contacts and information at Media Centre
Detailed information can be found at Knowledgebase in our Helpdesk
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