We respect the privacy of all our members and take handling of information seriously. We are voluntarily registered under the UK Data Protection Act 1998 with the Information Commissioner's Office. Registration number: Z918442X.What Information Do We Collect?
We do not collect any more information from you than what is needed for providing our service. When registering on our site, as appropriate, you may be asked to enter your name, username and e-mail address. To prevent misuse of our service, we also log your IP address. Any more information you provide (for example method of payments) to enable us to send your cashback payments will not be shared with any third party.
Where we collect sensitive information, we do take extreme care in doing so. Our members' account area of our site is security encrypted (256-bit Secure Sockets Layer encryption) to high standards.
We do not use any malicious software, adware or malware on our website.What Do We Use This Information For?
We only use the information we collect to improve our website, our customer service and provide you with our loyalty shopping service.
Your reporting of daily travel choices will be used anonymously to assess the impact and uptake of the scheme. The data will be aggregrated by area and organisation to estimate carbon saving and reduction in the number of vehicles using roads at peak periods.
By providing us your email address, you agree to receive emails regarding your account with our website and payment related information.Newsletters
These cookies are essential for making sure you get the cashbackfor your purchases and for us to improve our website. It is necessary for our members to accept these cookies, as they are essential for the tracking to be able to earn your cashback. By registering to our website and using it, you agree to allow cookies from our website and cookies when you click on our partner retailers. If you do not allow these cookies, some parts of our website and cashback tracking may not work properly for you.
If you want to learn more about cookies and how to manage them, you can read the BBC guide about cookies hereDo We Disclose Any Information To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website and servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.Third Party Websites
We have partnered with many retailers to enable our members to earn discounts and cashback. When you click on our merchant links, you are taken to the merchant website and make your purchases with the merchant. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.Privacy And Security Policy For High Street Cashback
In the future, Eco Rewards may offer High Street Cashback.If you do decide to register for our High Street Cashback/In-store cashback facility, the following applies.
The security of your personal data is extremely important to us. In relation to all your personal data we maintain a high level of security, in particular in relation to payment cards held.
When you enter your card details on a computer this is transmitted to us encrypted within secure webpages using SSL, Data, and Password encryption technology. Our internet web servers are certified by Digicert, a public Certificate Authority. Pages are automatically expired to cover the instance of members registering cards from internet cafes.
Your card numbers are only stored and processed in encrypted format and only the last 4 digits are visible (both to you and our customer services team). This means that if anyone does guess your email address/password combination they will not be able to see the full card number that you have registered.
Data storage on our systems and the communication between us and the financial and technology companies is in accordance with legislation and best practice within the payment card industry.
We do not take the card expiry date or security code unless you are providing a card to us specifically to take a payment (for example to transfer money to your gift card) and in that case such information would never be stored. This means that 'cardholder not present' (e.g. internet) transactions cannot be carried out with the data that we hold for you. Of course we do not know your PIN for high street transactions either.
In order to assist us to maintain your security:
- Please select a password that is not a word in the dictionary or a name associated with you, your address e.g. includes numeric digits somewhere in your password.
- Please be aware that we would never ask you in a cold call or in an unsolicited email to reveal your card number or to confirm numbers that you have previously registered. If you receive any such communication please contact our customer services team at once.
If at any stage you initiate a conversation with our customer services team about the cards registered to your account, we would only ever identify a card number (or ask you to identify one) by referring to the last 4 digits of the card.Your Consent
The Data Protection Act 1998 gives you the right to access information held about you. In accordance with that Act, we reserve the right to charge a small fee if you ask us to provide you with this information. If you have any questions and want us to provide this to you, please contact us using the contact details below.Contacting Us
You can contact us through our online Helpdesk here.Our Details
Media contacts and information at Media Centre
More information for Individuals
More information for Businesses and Organisations
Detailed information can be found at Knowledgebase in our Helpdesk
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