Terms & Conditions1. Introduction
a)Individual Accounts: Membership to our website is only open to UK residents who are over the age of 16.
b)Only one account is allowed per person and a maximum of 3 accounts per house hold.
c)Business/Organisation accounts: Only for businesses, schools, colleges, clubs, churches and organizations who support and promote the Eco Rewards scheme to staff and members. We reserve the right to disallow accounts if we believe the nature of the organisation is immoral or unsuitable for our website.
d)You should consult our FAQs and contact our Customer service helpdesk with regards to any questions or issues regarding our service.
e)You agree not to post transaction related or customer service queries on open forums, on our site or elsewhere, unless specifically permitted by us in writing.
f)You must provide accurate information about yourself including valid email address. It is your responsibility to keep these details up to date on our website. We will be sending important information via email, your need to ensure that you get our emails. We suggest that you add our email addresses ( email@example.com ) to your address book or list of allowed senders
g)We reserve the right to amend, impose conditions upon or cancel your membership at our absolute discretion at any time, usually when we suspect breach of our terms, policies, spamming or other activities which we believe could damage our brand values or our service.3. Cashback Service
a)We promote and advertise goods and services from participating Retailers (Retailers) on our Website.
b)If You follow the instructions/links on these offers/advertisements on our Website and make transactions with Retailers, the Retailers pay us a sum of money ("Commission") for referring Your custom. The Retailer must confirm to us that Your purchase is tracked, valid and successful and pay us the Commission. ("Valid Transaction")
c)We pay You the amount advertised on our Website to You as "Cashback", after we receive this Commission for Your Valid Transactions
d)To earn Cashback on Your online Transactions
- You should be logged into our website and visit the retailers by clicking on relevant links on our site just before making your purchase
- Complete the transaction wholly online
- Comply with any conditions advertised in the offer
- Do not use any quotes or vouchers obtained from elsewhere
e)To earn Cashback on Your purchases In-store (when offered to members)
- You should have registered your credit/debit card/s using the secure pages on our site
- Waited for at least 24 working hours before using the card to make your purchase
- The cards/email addresses used should not have been registered with a similar facility on another website
- Make the payment using a registered card at a participating retailer
f)In the uncommon event of a Retailer not paying us or delaying payments for whatever reason, we will do our best to chase up the payment and award You the cash back, but the Retailer's decision would be final. If they reverse the payment, for example if a product is returned, we will also have to reverse the Cashback in Your account.
g)We and/or the Retailers reserve the right to change terms/conditions/Cashback of any offer displayed on our site without notice
h)If either we or the Retailer suspect fraud, misuse we reserve the right to refuse to pay You the Cashback
i)There are various circumstances in which Cashback will not be payable, including:
- The Retailers not paying us the commissions for any reason (returned orders, Retailer going into administration, suspected misuse etc.)
- Suspension or termination of Your account due to suspected misuse or breach of this agreement
- You allowing other people to use Your account on our Website or making purchases on other's behalf
- Where the Cashback/reward is attributable to or unpaid in any member's account that has been inactive (not logged-in to the Website) for more than 12 months
j)If You do not enter or enter any incorrect details of Your payment method, we will not be able to pay You the Cashback. Therefore please ensure that Your profile is up to date on our Website so we know where to pay You without delays.
k)We do take great care in advertising the correct offer/Cashback/reward on our site. In the event of an error or omission, we reserve the rights to amend or delete the offer/reward.4. Your Purchases With Retailers
a)Where we provide links and advertisements to the Retailers on our site You visit the Retailer/their website make the purchase directly from them. We do not sell any of these products or services ourselves.
b)You will address all issues regarding the product/service, payment; warranty etc. should be addressed directly with the relevant Retailer.
c)However, it is important that You understand that Retailers or their advertising/affiliate agencies should not be contacted by You for Cashback related issues.
d)Even though we take utmost care in checking the Retailers we list on our site, we are not in any way responsible for the content of their websites, their services, availability, legality, quality, safety or suitability of their products or services.
e)We do not provide any financial advice or recommendations on products. Therefore You understand that it is Your responsibility to make informed decisions based on Your own research.5. Payments
a)We send payments to members on a monthly basis, after we receive the payments from the merchants. This is sent by BACS transfer to a UK bank account. For charities, we may choose to pay their donations by cheque or credit card or by pay to support some of their specific projects/campaigns.
b)You are responsible for keeping your profile and contact details up to date to avoid delays in payments. If we send your payment and it is lost due to incorrect details in your profile, we will not resend the same payment again.
c)Any queries regarding payments sent to you should be made within 30 days of us sending you the payment.6. Prevention Of Misuse
a)You agree not to buy products or services from any of our participating Retailers
- By deceptively or unfairly exploiting the offers
- Services or products which You do not intend to use (and buy for the purpose of getting Cashback/rewards)
b)You agree not to entice other members to misuse any offers advertised on our Website
c)With regards to any contributions/content/posts made by You in the community/review sections of our Website, You agree
- Not to advertise goods or services or post affiliate links unless specifically allowed by us
- Not to post/upload anything illegal or upload material like virus/Trojan/worn or anything else designed to interfere with our Website or services
- That we have the rights to amend/delete/move any material submitted or posted by You
- To comply with any forum/community guidelines and policies
- Not to post any defamatory, abusive, indecent, menacing or malicious content
- Not to spam other Members with unsolicited private or group messages
- Not to write about or discuss any other loyalty/cashback services or their employees
- Show due respect, courtesy towards other members
All copyrights, trademarks, content, graphics, design and source code of our Website V A C Media Ltd & Smartran Ltd and to copy, transmit, download, reproduce, rent, sell or distribute in any manner without written consent of the owners is not allowed. Violators of copyright laws are likely to face legal action. Of course You can download copy or print our pages for Your own personal, non-commercial home use.11. Disclaimers And Limitations
a)While we do take reasonable care and diligence in providing our service, our service is provided on an "as seen" or "as available" basis and without any warranties, express or implied including but not limited to warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, functionality, security, accuracy and availability.
b)To the extent permitted by law, we will not be liable for any losses or damage caused directly or indirectly to anyone resulting in using our Website.
c)The content of our site and reviews or comments by anyone including other members should not be taken as advice and it is up to You to make Your decisions regarding Your purchases.
d)With regards to any liability regarding disputed Cashback balances, You understand that our maximum liability for any such transactions is the amount of commission we receive from the Retailer for that particular transaction.12. Miscellaneous
b)If we modify the terms and conditions, we will post it on our Website and from the date of posting, it will apply to all our members including the existing ones.
c)We reserve the right to assign or sub-contract our rights under this agreement and/or the provision of our services.
d)This agreement replaces any previous agreements and understandings with You by Eco Rewards
e)The terms and conditions of our services and any disputes if they arise shall be governed by and construed in accordance with the law of England without reference to rules governing choice of laws.
f)By joining as our member of our Website You hereby submit to the exclusive jurisdiction of the English courts and indemnify Us for any loss, expenses or damage which may arise out of (a) You breaching these Terms and Conditions (b) Your transaction with any Retailers.
a)Please note that all communications regarding this agreement, Cashback, our site policies etc., need to be done by contacting us through our Online Helpdesk, following which You will receive response by email from us. We do not provide customer service by other methods or answering questions on other websites.
Eco Rewards is owned by Smartran Ltdand operated by V A C Media Ltd, and our details can be found on our About Us page.
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