1. Register for free as a member of Eco Rewards
2. Report my travel choices to collect Eco Reward points. Your Eco Rewards points are used to show your carbon savings and for competitions
3. Make sure you are logged into Eco Rewards website and click on the retailer's link to visit the shop and make your online purchase as usual.
4. Your transaction is logged, the retailer validates the sale and pays us a commission.
5. We will pay you this commission as cashback once the retailer has paid us the commission for your transaction and your points balance is in credit.

When you make a purchase using the links from theEco Rewards website, the retailers will report the transaction to us, following which we will update the transaction on your account. We update members accounts at least once a day and do not delay in reporting your transaction.

We have hundreds of partners and they all take different times to report transactions and different times before paying us the commission. Depending on the merchant, reporting can usually take anything between 24 hours to a week to two.

Some merchants process transactions in batches and report these only once or twice a month, although this is quite uncommon. You can be assured that we add little or no delays on our side.

Initially, after you make a purchase, our partner merchants confirm the transaction to us as "pending", this will be the initial status of all transactions until the merchant confirms it. The retailers wait until the returns period etc., make sure the purchase wasn't returned, payment cleared etc., and then report to us as "approved" which we will update in your account.

Sometimes the transactions "fail" or "reverse" when people fail applications or return their products etc. Under these circumstances, we will also fail or reverse the cashbackin your account. Please note our thousands of partner retailers have various timescales to approve transactions.

Retailers normally take between a few days to about 6 weeks or so in some cases to approve transactions. We make very little delays from our end in reporting.

Of course, we provide you the link and there are many discount codes available for use on Eco Rewards. Please make use of these codes as instructed on Eco Rewards and/or the merchants' websites.

Please note: if you use any discount or voucher codes found elsewhere besides the ones that we are promoting on Eco Rewards, then the merchants may not track the transactions to our site, and therefore you may not be paid.

This happens when our partner retailers have analysed the sale/lead and decided not to pay us. This could be due to one of the following reasons:

1. You have returned the goods or cancelled the services during the returns period.
2. Your transaction was not fully completed online.
3. Your credit/debit card was rejected.
4. You did not satisfy the conditions of the merchant.
5. Use of a voucher code that was not promoted on Eco Rewards.

Only a few merchants have conditions. In these cases, we will describe the merchant description or put on view a "conditions"? link where you can look at the conditions attached to the offer.

Please note: gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the cashback and not play on their site.

Any merchant can also decline or fail a transaction if they suspect a fraudulent order or misuse of their website.

There is no limit to the amount of cashback you can earn. The more purchases you make through Eco Rewards then the more cashback you can earn.

Sometimes you can earn cashback without even buying anything for example: taking out free trials, applying for quotations etc.

You can even earn additional cashback for every friend or family member that you recommend to Eco Rewards (when offered to members).

If your transaction shows as "failed" or "reversed" it means the merchant has failed the transaction and refused to pay the commission.

The common reasons for the merchants to fail transactions are:

1. Your order was not valid (i.e., invalid or incorrect details etc.)
2. The goods were returned/order cancelled during the returns period.
3. You did not adhere to the terms of the offer or purchase. Please read the conditions and the merchant description carefully on Eco Rewards before making a purchase.

This is very vital for free offers and gambling merchants. Rarely, merchants fail transactions if they suspect fraud or misuse.

If you suspect that the merchant may have failed the transaction inadvertently (which is quite rare), please submit a support e-ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why you think it should not have been failed. We will immediately get in touch with the merchant and request them to investigate, but please note that the merchant's decision would be final under any circumstance, and we can only pay you if we receive the commission from the merchant.

Usually cashback earnings will be tax free except when you're buying goods for business use. However we do not provide tax advice. If you're unsure you can check the Inland Revenue website or with an accountant.

Please note that cashback is not an immediate process. There is usually a time lag between you making a purchase and the transaction to be displayed in your Eco Rewards account. This is due to the fact that we have to wait for the merchant to report your transaction back to us.

Most of your purchases should appear in your Eco Rewards account within 48 hours. It could, however, take up to 14 days depending on the retailer.

Yes you can, provided you found the voucher on Eco Rewards and complete your transaction wholly online. If you use a voucher or a code found elsewhere your purchase may not track and the merchant may decline to pay us the commission, therefore you may not get any cashback for that purchase.

You can submit a payment request when you have an approved balance in your Eco Rewards account. We do not impose any minimum threshold, but please be considerate and avoid requesting small amounts frequently. The normal minimum is £25

Your cashback amount will be paid via BACS. You may update the required details (Bank account name, bank account number and sort code) by logging on to our site and by clicking on 'My Profile' link.

Your account will show as "paid" as soon as we send the payment but BACS allow 5 working days for the money to reach your bank account. If you still haven't received payment after this time please submit a support-ticket in our helpdesk section.

Yes, you can update your profile details in our profile page. We understand your concern regarding personal data. Your profile page is securely encrypted with SSL (which is what the banks use for security). Our company is registered with Data Protection Act and we handle your data very safely.

Once you are logged into our site, your links to our partner online shops are automatically tracked, so much so you are guaranteed of earning your cashback on your purchases by just logging in and you do not require any special settings or software on your system for this. However, some basic steps make tracking better if followed:

1. It is compulsory, before you proceed to make any purchase that you must log in to Eco Rewards and click on the links for the retailers from our site.
2. You must enable cookies on your browser; this is not difficult to do so. Most computers and internet browsers under normal settings do have them enabled.
3. Do remember our site is a cashback site, therefore, in order to ensure that your purchase is fully tracked you must finish your whole transaction in the same session. If you make the purchase over the phone or via other websites, you will not receive any cashback from Eco Rewards.
4. In the event of your shopping on any other website, you must ensure that you clear all cookies before you log on to our site. In some rare cases, it is also possible that other websites can plant cookies or software on your computer, which may lead to the commission being paid to them instead! (We have had only one or two incidents of these so far amidst tens of thousands of transactions).

You need to be logged in to Eco Rewards and click on the merchant link in our site to visit the merchant. Otherwise your purchase will not be tracked, and the merchant will not pay us the commission. This means we cannot pay you the cashback.

To enable cookies, Please visit http://www.google.com/cookies.html and follow the instructions given.

You should complete the transaction wholly online, while you are logged into our site. If you finish the purchase over the phone or by any other means, the retailer may not be able to track the transaction or can even decline it.

To make sure you get the cashback, please login to our site and utilise our links to finish the purchase. We will not be able to do much about merchants decisions regarding cashback payments if you do not finish the transaction while logged on to our site.

No, our links cannot be used externally. We offer cashback on the purchases you make from the online shops while linked through our site. In order to earn cashback through Eco Rewards you must be logged into your account and visit the merchants clicking through from our links.

This is rare as we update Eco Rewards many times a day with the latest offers from our merchant partners. Occasionally merchants/networks may change offers at very short notice or delay informing us.

Please submit a support e-ticket if you have any problems using any of the links or vouchers, we will amend these on our website.

We partner with more than 2000 online retailers, supermarkets and service providers. You can shop with any of these retailers including Insurance Companies, high street stores such as M&S, John Lewis, Boots, Tesco, Expedia, Currys and loads more!

Anyone who is a UK resident is entitled to become a member of Eco Rewards. You must also be invited to join a Travel Choice scheme in your area (e.g. funded scheme in Bracknell Forest).

Our relationship with most merchants is through third party advertising networks, which collect commission and pay us. Usually merchants have their advertising teams who deal with these networks and publishers like our company.

It is therefore unlikely that the frontline customer service staffs of any merchant are aware of these agreements.

Please note: Eco Rewards collects the money and pays you the cashback, our partner merchants cannot help you with any cashback related queries and most retailers have specifically requested us not to allow our members to contact them directly regarding cashback related queries.

It is against our terms of use to contact merchants directly regarding cashback of course, we will be happy to help you with any cashback queries if you submit a ticket in this helpdesk.

If you are a registered member of Eco Rewards, please submit a support e-ticket in this helpdesk section. We will respond to you within 24 working hours. For businesses, organisations and charities please see our 'contact us' page.

Subject to the rollout of the scheme in your area, we would be delighted to have your friends and family on board.

We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time, please check your spam folder. Also please add helpdesk@EcoRewardst.org.uk to your contact list to ensure you get our replies.

Login our site using your registered id and password.

To locate the merchant you are looking for you can search using the category listing on the left side or use the search box on the top right corner.

Click on the merchant link to! go directly to the merchant's website and shop with them in the usual manner

In 2 to 7 days, your cashback will be showing as "Pending" in your Eco Rewards account.

In two to three months the transaction will be validated and reported to us as by the merchant, and we will update your account accordingly.

You can login our site and click on "My Account" to see the amount and status of your cashback.

Once your approved funds cross your threshold limit, you will be paid by BACS. Please ensure that your profile page is filled in correctly and completely. Simply login and click on "My Profile" link to update your details.

To cover some of our operational costs, we take a share of the commission paid by the retailers.

Since our company has multiple revenue streams, we are able to heavily subsidise the running of Eco Rewards.

Certainly, we help our members by providing continuous support to benefit from Eco Rewards, get cashback and utilise our service, nevertheless, if you wish to terminate your membership with Eco Rewards, you can do this anytime by sending us a support e-ticket.

After you login to Eco Rewards you will see a my account menu on the top right hand side. To see your transactions you can click on "My Transactions link in that menu.

You will see details of your Eco Reward points and all the money you have earnt by making purchases or by referring friends(when offered to members), the donations you have made to charities (if any) and the money we have paid you.

The status displaying in your account indicates the stage that your transaction is in.

Pending: The merchant has tracked your transaction but not yet validated it. Merchants usually report a transaction as pending at first, before they check your payment details, returns etc.

Approved: The merchant has approved the transaction and cashback has been added to your account.

Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned, payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being complied with, or they suspect fraud. If you think a transaction has been failed by the merchant unfairly, please submit a ticket with all the necessary details of the transaction. We will contact the merchant and ask them to investigate this.

Paid: We have sent you payment directly into your bank account through BACS.

Our terms and conditions clearly assert that an individual can have only one account; therefore, it is not possible for you to have more than one account.

The online merchants who have partnered with us have done so under the explicit understanding that they will provide service to only one account per person registered with us.

Any violation of our terms and conditions in this regard will lead to suspension of the account without notice.

Simply enter your email address and get a new password sent to your email by clicking the "Reset Password" button under "FORGOT YOUR PASSWORD?".

You can then login to your account and change the password to something that is more memorable to you.

You can have a reminder of your login details sent to the email address that you registered to Eco Rewards with from the login page.

No one else is allowed to use YOUR account for his or her purchases.

If sales are completed under a different name we cannot provide support or cashback for these sales, and cannot process enquiries regarding them as the merchant may not pay for this.

Our relationship with our online partners is based on us monitoring members and creating quality business for them and we are answerable to them if any of our members misuse accounts.

If you want your friends or family to enjoy the fantastic offers and cashbacks on Eco Rewards, please refer them as your friend after you are advised that this offer is available.

No it is against our terms of use for you to make purchases on behalf of other people. This is to prevent fraud or misuse.

To credit the cashback in to your account we need to identify you and track any purchases you make.

Once you are logged in to our site, you are automatically linked to our network of retailer shops online and you are then identified by our partner shops, thus tracking your purchase becomes possible.

If you are not logged into our site, our partners will not pay us for your purchases and we cannot pay you any Cashback. Therefore, you must login to Eco Rewards every time you want to make a purchase and earn Cashback through us.

To protect the interest of our members and partner retailers we have security and monitoring systems in place to detect any unusual activities. This could be due to various reasons including:

1. Breach of or terms of use or anti-spam policy.
2. Attempting to sign-up to multiple accounts.
3. Complaints of fraud from merchants.
4. Misusing merchant offers.

If you think your account should be activated again please submit a support e-ticket.

No. Of course, you are more than welcome to refer as many friends and family members as you like. However, please refrain from unacceptable means of referrals such as spamming.

If you want to refer a lot of people by other ways of promoting us (for example through your business or websites), please do contact us, so we can tailor a partnership for you.

Click on the 'refer and earn' link in your account to get your unique referral code. You can promote this referral code. Further details are available in your refer and earn page.

If your friend used your unique referral link to visit Eco Rewards and joined the referral amount will show in your account. If it doesn't this means your friend either did not join or visited Eco Rewards using another link.

In accordance with the changing market conditions, merchants can also change their cashback rate and terms & conditions. As they change their terms & conditions, we update those on our site accordingly. Always check out the latest terms on Eco Rewards for clarifications.

It is highly unlikely that the cashback shown in your account is incorrect, however, some merchants will only pay commission on purchase amounts excluding VAT; and some may not take in to account the postage or delivery costs in the amount they use to calculate the commission on.

In order to pacify the customer, some merchants will pay out a token amount such as ?1, although this is uncommon.

It is also possible that Merchants can also change their commission rates from time to time. We update our site as soon as we are informed of these changes, so please check our site for the latest cashback rates, we display from time to time.

The general reasons for transactions to be missing or for not being tracked are:

1. You were not logged into our site, therefore have not used our links to make the transaction.
2. You may not have cookies enabled in internet browser or have some other security settings averting the tracking.
3. The purchase should be made entirely online. The retailers will not pay if the purchase was completed over the was completed over the phone, or by any other means, apart from utilising our links.
4. If merchants have issues with tracking links, we provide them with all the necessary details of the order they will verify it and generally pay the cashback. Under these circumstances, we will do our best to help you in getting your cashback by getting in touch with the relevant merchants.

Simply send us a support e-ticket from this helpdesk, select the 'Missing transaction' department, complete the necessary details regarding your missing cashback. We will chase the matter up with the merchant and keep you updated on the progress.

Please note: It takes anywhere between 2 and 10 weeks on average to get a resolution, depending on the merchant. We do not make any delays from our end and keep track of all queries. If a merchant makes undue delay we will keep chasing them up even without you reminding us.

By all means feel free to contact us to check on the status of any pending query, but please allow at least 8 weeks before doing so.

We will respond to every new support e-ticket within 24 working hours, we will contact the merchant concerned with your query and ask them to investigate. This could mean several emails between us and the merchant.

Due to the large volume of transactions that the merchants have to deal with, they usually take a few weeks to investigate and resolve untracked sales.

It takes anywhere between 2 and 10 weeks on average to get a resolution, depending on the merchant. We do not make any delays from our end and keep track of all queries. If a merchant makes undue delay we will keep chasing them up even without you reminding us.

By all means feel free to contact us to check on the status of any pending query, but please allow at least 8 weeks before doing so.

After you make your purchase there is usually a time lag before it appears in your Eco Rewards account. This is due to the fact that we have to wait for the merchants to report your transaction. It can take between 48 hours to 14 days depending on the merchant.

If you do not see your purchase reported within 14 days please submit a support e-ticket in our missing transactions department.

It is not easy for the merchants to investigate or track your transaction. You will understand that the details of your transaction are essential for the merchant concerned to investigate any missing transaction. Therefore, they will not take any query from us, if we do not provide the details of the purchase.

The minimum requisites required for a missing transaction to be investigated is the name of the merchant, product name, price, date of purchase, and order number/membership number/reference number.

Please keep the receipt or some paperwork safely or search for the email they sent you when you purchased the product with the details. Incase you have lost any of these, sometimes it will help to call the merchant direct and ask for these details.

Yes, as you will understand it is impossible to chase up any missing transactions that are too old. Therefore, if you have any missing transaction you must report this to us within 2 months. Simply submit a support-ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.

Please ensure you are using the same email id and password that you used to register with us. You will also need to make sure the spelling and format are correct. For security reasons all non UK IPs are blocked from accessing our site, therefor you will not be able to login to our site from outside the UK.

Please ensure you are using the same email id and password that you used to register with us. You will also need to make sure the spelling and format are correct. For security reasons all non UK IPs are blocked from accessing our site, therefor you will not be able to login to our site from outside the UK.

Please make sure that cookies are enabled on your browser and try to login again. If you still cannot login please go to EcoRewards and type your email id in the space provided (under Login help) then click on "Send me a New Password". Your password will be reset and sent immediately to your inbox. If your new password is not in your inbox please check your Spam folder. To avoid your mails from being spam blocked please add our email id support@EcoRewards to your approved list of contacts.

This will ensure that our emails reach your inbox.

Please make sure that cookies are enabled on your browser and try to login again. If you still cannot login please go to EcoRewards and type your email id in the space provided (under Login help) then click on "Send me a New Password". Your password will be reset and sent immediately to your inbox. If your new password is not in your inbox please check your Spam folder. To avoid your mails from being spam blocked please add our email id support@EcoRewards to your approved list of contacts. This will ensure that our emails reach your inbox.

Please submit a support e-ticket and we will manually reset your password and email it to you.